Case Study

Stakeholder management

A45 Chowns Mill

Carnell Support Services Ltd / National Highways: A45 Chowns Mill Improvement scheme.

Largest National Highways scheme (£25m) delivered within Operational Delivery.

We managed community and stakeholder engagement for this Lifetime Extension programme, on the Strategic Road Network.

Services Provided

  • Pre-start, strategic communications support
  • Public Information Events
  • Community engagement
  • Stakeholder engagement
  • Customer Satisfaction
  • Social value delivery, supported by CWaNA ™ research

Value added

A complex scheme 2 years in delivery against the backdrop of negative local perceptions.

The challenges include managing 24/7 access for the many businesses, residents.

National Highways customer feedback achieved the highest rate of satisfaction on any other scheme.

Shortlisted for the National Highways Customer ‘Making the Difference’ Award 2020 - 2021.

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