September 2020 – On behalf DMH Auto Repairs we would like to pass on our appreciation and thanks for your hard work and professionalism during the upgrade of the A5 road. The work caused no disruption to my business and clients, even though you also made sure I had 24 hour access still to my business, with permits you provided, due to the nature of my work. On the few occasions when we did have to work late or needed access to our work premises, we much appreciated the guided escorts and kind professional manners and service of the road work crew. The improvement’s on the A5 Road are a credit to your organization and workforce. Your care and interest for the businesses on the A5 road that could have been affected during these uncertain times really helped. Once again your personal professionalism, help and manners, as well as the road work crew also is a true credit to your organisation and company. You are welcome to visit anytime you should be back in the area working. Best of luck on your next project and once again thank you for your kind, professional manner towards my business.
September 2020 – Thank you for your emails prior to the resurfacing of Weoley Park Rd which has now been successfully completed. As you know, my concerns about the possibility of damage to the grass verges and pavement parking during this work were based on previous experiences, and I was very relieved to know that Kier does not condone these practices. I was impressed by your operation. One of your contractors said that your company was very strict about safety and it was made clear to them what was expected of them. This was obvious to the observer as there was always someone supervising every part of the operation. Of course these things only work when communication is good and you certainly have a handle on that, not only with the public, it would seem. Your leaflets explaining exactly what was going to happen were both clear and timely. The communication lines were clearly stated and we had the name of someone to contact who was directly involved with this project. What’s more, I had a response to my email in less than 15 minutes. Sadly, so many companies of all descriptions do not realise how important proper communication is, and so, rather than being the norm, your company stands out as being different. Long may you do work for Birmingham.