TRAINING AND PROFESSIONAL DEVELOPMENT

SONAR ENGAGEMENT offers unique training, dedicated to professionalising the role of Public Liaison Officer (PLO)

How to research stakeholders and customer groups and to produce a Stakeholder Management Plan
How to group stakeholders and develop different ways to engage with them
Create both proactive and reactive communications strategies
How to interact with Project Managers and Traffic Management companies to ensure full consideration of the customer is taken into account
How to respond and resolve complaints and queries in line with Highways England’s expectations and standards
How to collate and identify risks to the project and present them to project leaders
Introduction to problem solving techniques
Community Legacy and goodwill projects
How to carry out the role of PLO safely PPE & Risk assessment