SONAR ENGAGEMENT offers unique training, dedicated to professionalising the role of Public Liaison Officer (PLO)

  • How to research stakeholders and customer groups and to produce a Stakeholder Management Plan
  • How to group stakeholders and develop different ways to engage with them
  • Create both proactive and reactive communications strategies
  • How to interact with Project Managers and Traffic Management companies to ensure full consideration of the customer is taken into account
  • How to respond and resolve complaints and queries in line with Highways England’s expectations and standards
  • How to collate and identify risks to the project and present them to project leaders
  • Introduction to problem solving techniques
  • Community Legacy and goodwill projects
  • How to carry out the role of PLO safely  PPE & Risk assessment